Responsible Gaming

Last Updated: October 19, 2025

Understanding Responsible Gambling Principles

Responsible gambling is a fundamental commitment to maintaining a safe, transparent, and controlled gaming environment. Our platform, Jalwa Lottery, recognizes that gambling should be viewed as a form of entertainment, not a means of financial gain or solving economic challenges. Key principles include:

• Maintaining personal control

• Setting strict financial boundaries

• Understanding inherent game risks

• Prioritizing mental and financial well-being

• Recognizing gambling as entertainment, not income

Age Verification and Legal Requirements

Minimum Age: 18 years

• Strict age verification protocols implemented

• Government-issued ID required for account creation

• Multiple verification checkpoints

• Immediate account suspension for falsified information

Verification Process: 1. Upload government ID 2. Facial recognition matching 3. Address confirmation 4. Manual review by compliance team

Financial and Time Management Strategies

Deposit Limits

• Daily limit: ₹5,000

• Weekly limit: ₹25,000

• Monthly limit: ₹100,000

Time Management Tools

• Session duration alerts

• Mandatory 10-minute breaks every 2 hours

• Automatic logout after 4-hour continuous play

Recognizing Problem Gambling Warning Signs

Behavioral Indicators

• Increasing time spent gambling

• Neglecting personal/professional responsibilities

• Lying about gambling activities

• Borrowing money to gamble

• Chasing losses consistently

Financial Red Flags

• Unexplained financial difficulties

• Selling personal assets

• Maxing out credit cards

• Frequent loan applications

• Irregular bank transactions

Emotional and Social Signs

• Mood swings

• Increased anxiety

• Social withdrawal

• Relationship conflicts

• Depression symptoms

Support Resources and Helplines

National Helplines

• Government Mental Health Helpline: 1075

• SHUT Helpline: 9152987821

• Vandrevala Foundation: 9999666555

International Support Organizations

• GambleAware.org

• BeGambleAware.org

• GamCare.org.uk

Self-Exclusion and Control Mechanisms

Platform Control Options

• Temporary account suspension

• Permanent self-exclusion

• Reality check notifications

• Cooling-off periods

• Comprehensive activity logs

Family Support and Education

Resources for Families

• Educational workshops

• Counseling referral services

• Support group connections

• Financial counseling

• Addiction management guides

Treatment Options in India

Professional Help Channels

• Psychiatric counseling

• Addiction rehabilitation centers

• Online therapy platforms

• Cognitive behavioral therapy

• Support group networks

Platform Commitment Statement

Jalwa Lottery is dedicated to:

• Transparent gaming practices

• Player welfare

• Continuous improvement of responsible gaming tools

• Ethical gaming environment

• Community education

Contact Information

Website: Jalwa Lottery Contact Email: [email protected] Phone: +917392048651 Address: Floor 8, Business District, Bandra Kurla Complex, Mumbai, Maharashtra 400051 Remember: Gambling should be enjoyable, controlled, and never compromise your personal well-being.